Feedback Collection Template

Structured approach to gathering and analyzing feedback from users and stakeholders throughout the design process.

Feedback Collection Strategy

Collection Points:

Prototype testing (early design)
Mid-development review
Beta testing (near completion)
Post-launch review
Long-term usage feedback

Target Audience:

Primary users: _____________________________________________________
Secondary users: ___________________________________________________
Stakeholders: _______________________________________________________

Prototype Feedback Form

Feedback Session Information

Feedback Date: _________________________
Tester Name: _________________________
Tester Role: _________________________
Prototype Version: _________________________
Session Duration: _________________________

Section 1: First Impressions (5 minutes)

Initial Reactions:

“What is your first impression of this design?”
“Is it what you expected?”
- More than expected [ ] As expected [ ] Less than expected
- Explanation: ________________________________________________
“Would you use this?”
- Definitely [ ] Maybe [ ] No [ ] Not sure
- Why? __________________________________________________________

Section 2: Usability (15 minutes)

Using the Product:

“Can you show me how you would use this?”
- (Observe: difficulties, hesitations, confusion)
- Notes: _________________________________________________________
“Was it easy to understand how to use?”
- Very easy [ ] Easy [ ] Neutral [ ] Difficult [ ] Very difficult
- What was confusing? _______________________________________________
“Are there any parts that don’t work well together?”

Specific Usability Issues:

Issue	Severity	Suggestion
	High/Med/Low
	High/Med/Low

Section 3: Functionality Assessment (10 minutes)

Does it do what it’s supposed to?

Feature/Function	Works Well	Works OK	Doesn’t Work	Needed But Missing
				-
				-
				-

Critical Functions:

Most important for your use: ________________________________________
Missing capability: _________________________________________________

Section 4: Physical Design Assessment (10 minutes)

Appearance & Feel:

Visual Design:

Appealing [ ] Acceptable [ ] Unappealing [ ] Doesn’t matter
Suggestions: _______________________________________________________

Size & Comfort:

Too large / Just right / Too small (circle one)
Weight: Too heavy / Just right / Too light (circle one)
Comfort feedback: __________________________________________________

Material & Texture:

Appropriate: [ ] Yes [ ] No [ ] Uncertain
Feel: _____________________________________________________________
Durability concern: _________________________________________________

Color/Finish:

Appropriate: [ ] Yes [ ] No
Preference: ________________________________________________________

Section 5: Performance & Reliability (10 minutes)

During Testing:

“Did it work consistently?”
- Always [ ] Usually [ ] Sometimes [ ] Never
- Issues experienced: ______________________________________________
“How solid/durable does it feel?”
- Very durable [ ] Durable [ ] Adequate [ ] Fragile [ ] Very fragile
- Concerns: _______________________________________________________
“Any parts that seem weak?”

Section 6: Overall Satisfaction (5 minutes)

Scoring Matrix:

Criterion	Rating	Comments
Overall satisfaction	1 2 3 4 5
Likely to recommend	1 2 3 4 5
Meets my needs	1 2 3 4 5
Design quality	1 2 3 4 5
Value for cost	1 2 3 4 5

(1=Poor, 5=Excellent)

Section 7: Suggestions & Improvements (10 minutes)

Open-Ended Feedback:

“What would make this better?”
“What should we change?”
“What should we keep as-is?”
“Would you buy/use this?”
- Yes [ ] Maybe [ ] No
- Why? __________________________________________________________

Suggestions Priority:

Suggestion	Priority	Category	Effort
	High/Med/Low	Design/Function/Material	Easy/Med/Hard
	High/Med/Low	Design/Function/Material	Easy/Med/Hard

Section 8: Accessibility Check (5 minutes)

If applicable to your product:

“Can someone with limited vision use this?”
- Yes [ ] With difficulty [ ] No
- How: __________________________________________________________
“Can someone with limited mobility use this?”
- Yes [ ] With difficulty [ ] No
- How: __________________________________________________________
“Are there any accessibility barriers?”

Post-Testing Notes

Tester Behavior Observations: (What did you notice about how they used it?)

Surprises: (Anything unexpected?)

Key Insights:

Critical Issues Found:

Non-Critical Issues:

Feedback Analysis (After Multiple Sessions)

Common Themes

Frequently Mentioned Issues:

_________________________________________ (Mentioned by ___ of ___% testers)
_________________________________________ (Mentioned by ___ of ___%)
_________________________________________ (Mentioned by ___ of ___%)

Frequently Praised Aspects:

Data Summary

Metric	Average	Range	Status
Overall Satisfaction	___/5	-	//
Likelihood to Recommend	___/5	-	//
Meets Needs	___/5	-	//
Usability Rating	___/5	-	//

Priority Action Items

Must Fix (High Priority - blocks usage):

- Impact if not fixed: ______________________________________________
- Impact if not fixed: ______________________________________________

Should Fix (Medium Priority - improves experience):

Nice to Have (Low Priority - enhancements):

Design Changes Resulting from Feedback

Original Design	Feedback	Change Made	Rationale

Follow-Up Actions

Immediate Actions:

Fix critical issues: _______________________________________________
Notify stakeholders: ______________________________________________
Update design document: ___________________________________________

Next Test Cycle:

Schedule follow-up testing
Prepare updated prototype
Revise feedback form if needed

Timeline for Changes:

Critical fixes by: ___________________________________________________
Medium priority by: __________________________________________________
Low priority by: ____________________________________________________

Stakeholder Communication

Share findings with:

Design team
Stakeholders
User community
Management

Format for sharing:

Summary report
Presentation
Video highlights
Detailed documentation

Feedback Tracking

Overall Feedback Summary:

Test Round	Date	# Testers	Key Finding	Action Taken
Prototype V1
Prototype V2
Beta

Sign-Off

Feedback Session Conducted By: ____________________ Analysis Completed By: ____________________ Reviewed By: ____________________

Status:

Feedback incorporated into design
Partial incorporation (note: __________________________)
Under review (decision pending)
Declined (reason: _______________________________________)

Session Documentation Date: ____________________ Feedback Database Location: ____________________